Please reach out to shellkcreations@gmail.com for any questions or concerns regarding your order. Customer satisfaction is very important to us and we are here to help! To speed up the process, please include your name and order number in the email. You should receive a response in 24 hours. Please note that if you send an email over the weekend, you will receive a response the following Monday.

Upon placing an order, please allow up to 12 to 15 business days for your items to ship. This period allows us to carefully handle each order, ensuring that your products are in optimal condition before they embark on their journey to your doorstep! If the processing time extends 15 business days, we will reach out with updates on your order. 

Please note on pre-order listings, processing times may be longer than 5 days. Read the listing description for additional details about shipping/processing times. 

Brands used run true to size but please read all descriptions and size charts. If you scroll to the bottom of the page there are also reviews that are very helpful.

For a smooth return process, please make sure that all apparel is in its original condition, with the tags still attached, and has not been worn. To start the return process, please create a customer account and log in. From here, you can request a return. Additionally, kindly note that customers are responsible for covering the return shipping costs. If you have any questions or need assistance with a return, please don't hesitate to contact shellkcreations@gmail.com.